Eight promises, one wall
Every date below is from the bank's own publications and the public record. Read together, they are three fronts — fraud, tokenised money, people — advancing at once.
The promise to hunt the criminal's money
Seized criminal funds are turned into fraud-prevention funding — £15m reinvested by late 2025 — while the bank's public position hardens: roughly 80% of scams start in the tech sector, and by the time a payment reaches the bank it is nearly invisible among billions of genuine ones.5
The promise that victims will be made whole
Mandatory reimbursement for authorised push payment fraud takes effect across the UK. The economics are now fixed: when detection fails, the bank pays — for crimes born on platforms it does not control.6
The promise that money itself will move on proved rails
A UK-first purchase of a tokenised UK government bond is settled with tokenised deposits on a public blockchain, the bank running its own validator node — instant settlement, shared records, the settlement leg made trustworthy by construction.7
The promise of a marketplace without fraud
The bank's 2026 digital-asset agenda is published: Great British Tokenised Deposits with the other major banks — its first named use case, person-to-person marketplace payments, "reducing fraud and boosting seller confidence" — plus business stablecoins during 2026, digital wallets, and digital capital markets.8
The promise to tell fans the truth about tickets
Published jointly with the Home Office: football ticket scams up 36% in six months; average loss £215; football 32% of all ticket scams; supporters of four named clubs — Manchester United among them — most targeted; and a warning on unregulated crypto "fan tokens" ahead of the World Cup. The King's Speech answer, a ban on above-face-value resale with fines up to 10% of global turnover, works by punishment after the fact — in France, where such law has stood for years, nothing much has changed.3,4
The promise to defend every payment
The fraud arsenal peaks: agentic AI running identity, transaction and scam-risk checks in parallel; Scam Check interrogating purchases — questions and screenshots — before money moves; a visible in-app mark showing customers the monitoring is live. £1bn+ prevented in 2025; £100m invested since 2023; live fraud-data sharing begins with the other major banks and the largest technology and telecoms companies.1,2,13
The promise on the doorstep
Beside the bank's own Manchester hub, the Trafford Wharfside draft masterplan — jobs, community benefit, participation — enters public consultation, its ticketing and compliance architecture still unchosen. Our companion study, Two Futures for Trafford Wharfside, will be lodged before it closes.14
The promise of one million young people
A £100m future-skills investment is announced as part of the bank's new strategic phase: 20,000 colleagues reskilled and 67,000 supported through AI training; branch placements for 18–24-year-olds not in education, employment or training; Youth Hubs hosted with the DWP; 600,000 more young people by 2030 — one million young people supported in a decade.9